When launching TeamViewer for the first time on the Mac running MacOS 10.14 (Mojave) or higher version, you might be prompted with a Review System Access page.
In case you have not yet installed TeamViewer on your Mac, please click HERE.ĭuring the installation process you may be prompted with the following dialog:ġ. Click the Apple symbol in your OS X menu bar and open System Preferences.ģ. From the Security & Privacy panel open the General tab and select Accessibility, next click the Lock icon to input the system password:Ĥ. Choose to allow apps downloaded from App Store and identified developers.ĥ. This article guides on how to enable the access permissions for TeamViewer on macOS 10.14 (Mojave) or higher versions. If the options are greyed out, click the Lock in the bottom-left and input an administrative password (this is usually the password to your computer).Apple has introduced a security mechanism since macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer. If you use macOS 10.14 or higher version, it is neccessary to enable the accessibility permissions for TeamViewer, otherwise the TeamViewer will not be installed, or any TeamViewer users connecting to macOS 10.14 or higher version will not get the ability to see or control anything on this mac. You will need to allow permissions for the program by clicking the Request Access button next to Screen Recording and AccessibilityĪfter clicking Request Access you will be brought to a System Preferences window like the one below, please checkmark Teamviewer QuickSupport. If you are allowing remote access on a Mac computer, you will see a screen appear like the one below: When the technician has requested access, a popup will appear asking to allow their access, please click Allow Please let the technician know that your device is ready for remote access If prompted to allow the program to Run or Make Changes to Your Computer please click Open or YesĪ screen will appear that will show your name and a session code that will look like the image below. WesternU has a branded version of the remote assistance application Teamviewer that can be downloaded at the link below:Īfter accessing the site, your browser will begin downloading a file called TeamviewerQS if given the open, select Open or Run. This article will outline the steps to complete this procress. While off campus technicians may request to remotely access your computer for remote service.
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